International Shipping FAQ

Sri Lanka, Pakistan, and Malawi conference delegates try our simulators.

Where do you ship?
We will ship anywhere that mail or delivery service is available. So far, this has included 35+ countries on nearly every continent (I’m talking to YOU, Africa and Antarctica)

Which carrier(s) do you use?
The least expensive method, is the United States Postal Service (USPS) International Priority mail. However, the destination country must have a secure postal system. You can also choose DHL or UPS at checkout. Although these carriers are more expensive, they are usually faster and provide more secure delivery in areas where the postal service is not reliable. 

How much will it cost to ship an order to you?
If you need to know the cost before you place an order, send us an email specifying which items you plan to buy and where they will be going. Include a postal code. We’ll reply with a quote for the cost of shipping.  You should still be able to see the total, including the shipping costs, when checking out.

Will I get a tracking number?
Yes. A tracking number will be sent to the email address included with the order. If you wish for it to go to someone else, please let me know.

How long does it take?
Orders leave our office in about 3-5 business days.Transit time for USPS International Priority mail is, generally, about 2 weeks (“6-10 business days”). Express mail takes about half that amount of time. Sometimes, a package will be held in customs for a few days.

Are there any fees or taxes?
Probably. Taxes, fees and duties are the responsibility of the customer.

Do I have to do anything?
It is very helpful if the customer monitors the progress of the shipment via the tracking number. By doing this, you can be aware when your local carrier might be delivering it to you. This is important as there may be taxes or fees to be paid before you can receive the package.

What if I have a specific deadline for receiving the products?
Please contact us first to see if it will be possible to meet your deadline.

What if I have a really large order?
Please contact us first to discuss the best shipping options.

A few thoughts from the shipper:

  • Please include a complete address with your order. If there is not enough space for you to include all the necessary address information, please send it to me in a separate email. And please include the phone number that you would like customs (or the carrier) to call if they have a question for you.
  • Once the package is left with the carrier, we cannot retrieve it or alter its course. If your package is being held by your country’s customs department, I cannot do anything about it.
  • We try to price our shipping based on what it costs us. 
  • Please track your order and be attentive to its arrival.  It will be sent back to us if you do not claim it.
For Domestic shipping read Shipping to the United States