International Shipping FAQ

Sri Lanka, Pakistan, and Malawi conference delegates try our simulators.

Where do you ship?
We will ship anywhere that mail or delivery service is available. So far, this has included 35+ countries on nearly every continent (I’m talking to YOU, Africa and Antarctica).

Which carrier(s) do you use?
You can choose your carrier at check out: US Postal Service (USPS), UPS, or DHL. USPS is usually less expensive but the transit time is longer (see below). UPS and DHL are more expensive, but they are usually faster and provide more secure delivery in areas where the postal service is not reliable. 

How much will it cost to ship an order to you?
You should be able to see the cost of shipping in the check out process but, if you need to know the cost before you place an order, send us an email specifying which items you plan to buy and where they will be going. Include a postal code. We’ll reply with a quote for the cost of shipping. You should still be able to see the total, including the shipping costs, when checking out.

Will I get a tracking number?
Yes. A tracking number will be sent to the email address included with the order. If you wish for it to go to someone else, please let me know.

How long does it take?
Orders leave our office in about 3-5 business days (unless we're on vacation and that notice will be posted on the homepage).Transit time for USPS International Priority mail is, generally, about 2 weeks (“6-10 business days”). Express mail takes about half that amount of time. Sometimes, a package will be held in customs for a few days. Shipping via UPS and DHL takes about 3-4 days.

Are there any fees or taxes?
Almost certainly. Your government will collect taxes (sales, VAT). The carrier will collect a brokerage fee, and that fee may vary with the location and the size/cost of the order. If you are in the EU or UK and your order is less than €150 or UK customer ordering less than £185, please read our suggestions herePayment of taxes and fees is the responsibility of the customer.

Do I have to do anything?
It is very helpful if the customer monitors the progress of the shipment via the tracking number. By doing this, you can be aware of when your local carrier might be delivering it to you. This is important if there are taxes or fees to be paid before you can receive the package.

What if I have a specific deadline for receiving the products?
Please contact us first to see if it will be possible to meet your deadline.

What if I have a really large order?
If your order is larger than 78 simulators (6 sets), please contact us first to discuss the best shipping options.

A few thoughts from the shipper:

  • Please include a complete address with your order. If there is not enough space for you to include all the necessary address information, please send it to me in a separate email. And please include the phone number that you would like customs (or the carrier) to call if they have a question for you.
  • Once the package is left with the carrier, we cannot retrieve it or alter its course. If your package is being held by your country’s customs department, I cannot do anything about it.
  • We try to price our shipping based on what it costs us. 
  • Please track your order and be attentive to its arrival. It will be sent back to us if you do not claim it.
For Domestic shipping read Shipping to the United States